At Home Support Services FAQ

Q: How much are your rates?

A: Rates vary depending on the number of hours needed and the type of care provided. Once we discuss the amount and type of care you need, we can provide you with an hourly rate.

Q: Will my insurance pay for services?

A: Most health insurance policies do not cover caregiver services. Some Long Term Care policies provide coverage. We will be happy to contact your insurance company and find out what services might be covered.

Q: How quickly can you start services?

A: We make every effort to be in the home within 24 hours if you need to establish service quickly.

Q: Are your attendants/caregivers certified?

A: Attendants/caregivers are not Nurse Aide Certified but we carefully screen them through background and reference checks and they must have a minimum of six months of experience.

Q: Will you send the same attendant out every time?

A: We do our best to have two core attendants per 40 hours (or less) of service coming into the home. This allows the client to become completely familiar with their caregivers.

Q: Can you provide 24-hour care?

A: We do provide 24-hour care in 12-hour shifts. We are not able to provide “live-in” attendants.

Q: Do you set up the times of service or do we get to set the times?

A: The client sets the times of service.

Call us to learn about how we can help you!