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Frequently Asked Questions

If you have any questions, check out our FAQs listed below. Click on the services you are interested in. If you can’t find the answer you’re looking for, feel free to contact us. We can be reached at 903.593.9945.

Community Care Services / Provider Services / Medicaid Waiver Programs

You must qualify for services through the Department of Aging and Disability Services. You can contact them at 877.317.2121.

You must qualify for services through the Department of Aging and Disability Services. You can contact them at 877-317-2121.

You will need to contact the Department of Aging and Disability Services or your caseworker to request a change of agencies. You can request At Home Healthcare and we will be happy to take your case.

The Department of Aging and Disability Services will determine the hours for which you may qualify.

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Additional Resources

Notice of Privacy under the Health Information Portability and Accountability Act (HIPAA): We understand the importance of privacy and are committed to maintaining the confidentiality of all patient medical information. Every patient’s’ medical record is strictly confidential and protected by federal laws. At Home Healthcare is strictly prohibited from providing care or releasing any health information to any doctor, hospital or other agency involved in patient care without the patient’s’ written consent. We may, at times, securely receive patient health information about you through the telephone, mail, email, data transfer, facsimile machine or other means. We may use your health information for purposes of providing your treatment, obtaining payment for your care, or conducting health care operations. Any patient may limit the use and disclosure of their protected health information (PHI). At Home Healthcare has established policies to protect patient rights and guard against unnecessary disclosure of patient health information. Under certain specific circumstances, Federal Privacy Rules allows the use or disclose of patient health information without patient consent of authorization under certain specific circumstances. A copy of our complete HIPAA privacy statement is available upon request.