Frequently Asked Questions
If you have any questions, check out our FAQs listed below. Click on the services you are interested in. If you can't find the answer you're looking for, feel free to contact us.
We can be reached at (877) 959-9093.
Pediatric Services FAQ
Q: Can you provide service to my child during the day while they are at school?
A: We can provide care at a daycare center but we are prohibited from providing services at public schools.
Q: Can you come after 5pm when I am home from work or on the weekend?
A: We are not currently able to offer therapy after regular business hours.
Q: How long does a therapy visit take?
A: A typical therapy visit lasts about 30-40 minutes.
Q: How many times a week can you come?
A: Your therapist will consult with your child’s physician develop a schedule to meet your child’s specific needs. Other factors may be involved as well, depending on the payor source.
Q: Do you have Spanish-speaking therapists?
A: We have many bilingual therapists on staff at At Home Healthcare. We will check therapist availability for your specific area to ensure we are able to meet any bilingual needs before accepting your case.
Community Care Services / Provider Services / Medicaid Waiver Programs FAQ
Q: How do I get services?
A: You must qualify for services through the Department of Aging and Disability Services. You can contact them at 877-317-2121.
Q: How can I get someone to come and clean my house?
A: You must qualify for services through the Department of Aging and Disability Services. You can contact them at 877-317-2121.
Q: I am receiving provider services and would like to change agencies. How can I do that?
A: You will need to contact the Department of Aging and Disability Services or your caseworker to request a change of agencies. You can request At Home Healthcare and we will be happy to take your case.
Q: How many hours can I get?
A: The Department of Aging and Disability Services will determine the hours for which you may qualify.
