We're here to help. At Home Healthcare Billing & Financial Services
Department team members are available Monday through Friday between 8:00am
It is our sincere desire to provide the best possible home care to meet
your needs. This involves a mutual understanding between the patient,
home care representatives and staff. We encourage you, our patient, to
discuss any questions you may have regarding our payment policy.
At Home Healthcare will contact your Insurance Company prior to providing
services to verify coverage and eligibility. An initial deposit equal
to total charges, any applicable deductible or co-payment as determined
by your Insurance Company is due upon admission. The deposit amount is
equal to five (5) days or the first week of services. We accept cash,
MasterCard, Visa, and American Express.
All balances are due and payable within 30 days of the billing statement.
If other circumstances warrant an extended payment plan, our billing department
will assist you in these special circumstances at your request. Missed
monthly payments will nullify the arrangement and the balance will be
due in full in 30 days.
You, the patient, are responsible for payment of medical care regardless
of the status of the medical claim. In situations where a claim is pending
with your insurance plan or when treatment will be over an extended period
of time, we will recommend that a payment plan be initiated. Your insurance
plan is a contract between you and your insurance company. We cannot guarantee
the payment of your claim. If your insurance company pays only a portion
of the bill or denies the claim, any contact or explanation should be
made to you, the policy holder. Reduction or rejection of your claim by
the insurance company does not relieve the financial obligation you have incurred.
All rates are subject to shift differential, holiday and/or overtime payments
at rates equivalent to one and one-half (1½) times the usual rate
of At Home Healthcare (except Medicare and Medicaid). At Home Healthcare
recognized holidays are: New Year’s Day, Good Friday, Memorial Day,
Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Rates
are subject to change with a fifteen (15) working-days written notice.
Patient/responsible party may terminate service agreement by written notice
on effective date of such change: otherwise new charges and/or terms and
conditions become effective.
Call us to learn about
how we can help you!