Financial Services

We're here to help. At Home Healthcare Billing & Financial Services Department team members are available Monday through Friday between 8:00am and 5:00pm.


Financial Counseling:

financialcounseling@athomehealth.org | (903) 525-3935

Financial Policy

It is our sincere desire to provide the best possible home care to meet your needs. This involves a mutual understanding between the patient, home care representatives and staff. We encourage you, our patient, to discuss any questions you may have regarding our payment policy.

At Home Healthcare will contact your Insurance Company prior to providing services to verify coverage and eligibility. An initial deposit equal to total charges, any applicable deductible or co-payment as determined by your Insurance Company is due upon admission. The deposit amount is equal to five (5) days or the first week of services. We accept cash, MasterCard, Visa, and American Express.

Credit Policy

All balances are due and payable within 30 days of the billing statement. If other circumstances warrant an extended payment plan, our billing department will assist you in these special circumstances at your request. Missed monthly payments will nullify the arrangement and the balance will be due in full in 30 days.

Insurance

You, the patient, are responsible for payment of medical care regardless of the status of the medical claim. In situations where a claim is pending with your insurance plan or when treatment will be over an extended period of time, we will recommend that a payment plan be initiated. Your insurance plan is a contract between you and your insurance company. We cannot guarantee the payment of your claim. If your insurance company pays only a portion of the bill or denies the claim, any contact or explanation should be made to you, the policy holder. Reduction or rejection of your claim by the insurance company does not relieve the financial obligation you have incurred.

All rates are subject to shift differential, holiday and/or overtime payments at rates equivalent to one and one-half (1½) times the usual rate of At Home Healthcare (except Medicare and Medicaid). At Home Healthcare recognized holidays are: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas Day. Rates are subject to change with a fifteen (15) working-days written notice. Patient/responsible party may terminate service agreement by written notice on effective date of such change: otherwise new charges and/or terms and conditions become effective.

Call us to learn about how we can help you!